Then, tap General Device Management Google Apps Device Policy Payload Profile Remove Management. To fix the problem, remove the old profile by going to your device settings. You already have a management profile on your device. To install the Google Apps Device Policy profile, you need to enable Safari on your device at General Restrictions. To enable app installation, go to your device settings and tap General Restrictions Installing Apps.Īpp alerts and error messages Alert or Error messageĪpple Safari is disabled on your device. Your device has an app installation restriction on your device and you can’t install apps. Please enable app installation at Settings General Restrictions Installing Apps. Your Apple iTunes account isn’t set up properly, your password has changed, or your iTunes account has been disabled.Īpp installation failed. Please check that you are logged into your iTunes account. You're trying to install an app that is either unavailable in your country or on your device type.Īpp installation failed. App Name is not available in your country or your device. Find your default web browser (for example, Chrome) and tap it.Īpp installation failed.I don't see Profile Downloaded in iOS settings. Troubleshooting App installation problems Problem When you delete the app, the managed apps and restrictions set by your administrator stay on your device. You can delete the Google Device Policy app in the same way you delete any app from your device. For details, see Sign in using app passwords. If you use 2-Step Verification, use an app password instead of a regular password. After you set up the Google Device Policy app, you might be prompted to enter your Google Workspace password in your device settings. It can take a few minutes for your device to synchronize with the server. If needed, tap Re-enter password and enter your Google Workspace password.If prompted, tap Settings and enter your Google Workspace password.Wait until your administrator approves your device. If your administrator needs to approve your device, you’ll receive an email. When the profile is installed, tap Done.Each time you’re prompted, tap Install to continue.Close your iOS settings and open the Device Policy app to complete the setup.Tap Install Trust to accept Remote Management.If prompted, enter your passcode and tap Install.Close your web browser and open your iOS settings.When your web browser opens and tries to download the profile, tap Allow Close.Complete the steps below for your iOS version.If prompted to install a security profile to keep your data safe, tap Download.If you're a 2-Step Verification user, enter a verification code when prompted.If you haven’t already signed into that account on your device, tap Add Account and enter your username and password. Select the Google Workspace account you want to use with the app.Enable Safari in your device settings at Settings General Restrictions.Įxpand all | Collapse all Collapse all Download and set up the Device Policy app.Devices running older versions than iOS 14 may still be able to get an earlier release of the Device Policy app, but they won't get the latest features.You try to sign in to a third-party app using the account you use for work or school.Your administrator wants to manage corporate apps on your device.Your administrator enforces certain security policies for mobile devices.Your administrator can use this app to keep your organization’s data secure. If you use an iOS device for work or school, you might need to install the Google Device Policy app as a security measure. This article is for Google Workspace customers.
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